NMW Law Firm is a Houston-based personal injury practice handling a high volume of cases across Texas. As their caseload grew, their attorneys struggled to keep up with lead intake, administrative work, and case management tasks—while still providing top-tier legal service to clients.
They needed a cost-effective way to scale their support team without sacrificing quality or U.S.-aligned workflows.
Lead Intake Specialists to qualify inbound leads, capture case details, and schedule consultations
Legal Assistants to support attorneys with case file preparation, calendar management, and client communication
Managing high-volume lead flow and ensuring no potential client was missed
Assisting attorneys in drafting pleadings, organizing discovery documents, and preparing for trial
Coordinating with medical providers and insurance adjusters for supporting documentation
Keeping case management software up to date for real-time visibility across the firm
$4,960 annually (vs. $30,000 for similar U.S. hires)
$18,000 annually (vs. $50,000 U.S. average)
This resulted in a 65% reduction in staffing costs, freeing up budget for growth initiatives and marketing.
WithPort sourced professionals with:
5–10 years of experience in U.S.-facing legal support roles
Familiarity with platforms like Clio, MyCase, and PracticePanther
Strong understanding of U.S. legal terminology, workflows, and client confidentiality requirements
Excellent written and verbal English proficiency, enabling seamless communication with clients and attorneys
Attorneys increased their individual caseloads by 40%
Client response times improved by 50%, leading to higher intake conversion rates
The firm maintained U.S. quality standards at a fraction of domestic costs
