Inaka Power is a lifestyle and athletic wear brand known for its bold designs and strong online community.
Slow customer support response times
A stretched-thin design team struggling to keep pace with product drops
Expensive agency contracts for Shopify development and site maintenance
3 E-commerce Customer Support Specialists to manage all returns, inquiries, and order issues
2 Clothing Designers to expand their creative capacity and release new product lines faster
1 Full-time Shopify Developer to manage site performance, implement updates, and handle technical fixes
Reducing response times for customer inquiries across email, social, and live chat
Designing new apparel collections to keep the brand’s momentum with frequent product drops
Streamlining Shopify backend processes and improving site uptime without relying on a costly agency
$7,200/year each (vs. $40,000 U.S.)
$30,000/year each (vs. $80,000–$120,000 U.S.)
$1,000/month (vs. $5,000/month agency retainer)
This resulted in a 70% reduction in operational costs across design, development, and customer service.
WithPort sourced professionals with:
5–10 years of experience in e-commerce, fashion design, and web development
Portfolios showcasing high-quality apparel designs for global brands
Expertise in Shopify, Klaviyo, and customer support platforms like Gorgias and Zendesk
Native-level written English and familiarity with U.S. consumer expectations for support
Customer support response times dropped from 30 minutes to under 2 minutes
Design output doubled, allowing Inaka Power to launch more frequent drops
Shopify site maintenance costs decreased from $5,000/month to $1,000/month
